- The assigned vehicle must be completely clean and comfortable, and suitable for transporting the requested number of passengers. - The driver must be courteous and available to address any customer requests. - For exclusive and private transfers, reservations involving pickups at more than one address must be specified at the time of booking. Stops or visits to other pickup locations for additional passengers are not permitted. - It is the responsibility of the passenger(s) to be at the designated pickup location at the agreed-upon time. The driver is not required to provide physical notification (ringing the doorbell, notifying the concierge, etc.). - Although not required to do so, the driver may notify the customer by phone upon arrival. The customer must be available to receive this notification, with their phone turned on. - The vehicle will wait up to 15 minutes for the customer(s) to board. After that time, the service may be suspended. - The driver is not authorized to carry the customer’s suitcases or any other type of luggage. - Transfer Santiago is not liable for the loss, damage, theft, or any mishap involving the customer’s luggage; the customer is solely responsible for it. - Transfer Santiago is not liable for delays or suspension of the service due to force majeure (accidents, weather conditions, disasters, among others). - Cancellation of a transfer must be made at least 12 hours in advance of the reservation by phone, through our online booking system, or by email to reservas@transfer-santiago.cl. - Refunds for cancellations of transfers to and from the airport will be issued within 10 business days of the reservation date. - Cancellations of tour or excursion services must be made at least 4 days prior to the reservation date, either by phone, through our online booking system, or by email to reservas@transfer-santiago.cl. - Refunds for canceled transfers related to tours or excursions will be issued within 20 business days following the reservation date. - Cancellation of an unpaid reservation outside the specified timeframes may result in administrative or legal collection of the amounts owed. - Transfer Santiago guarantees that a sign with the customer’s name will be displayed during pickup (Meet & Greet). These Terms and Conditions of Service are subject to change in accordance with our company’s policies and regulations. Thank you very much for using Transfer Santiago.